Shipping policy

Shipping information

The coffee is shipped within 5 days from the order:

- if ground or in grain format, roasting will take place a few days before shipment;

- if Nespresso * compatible capsules, roasting can take place within 15/30 days of shipment.

Our coffee is valve sealed to ensure the highest product quality.

Any changes / cancellations of the order, must be received within a maximum of 4 hours from receipt of the order confirmation e-mail.

If the order does not arrive at its destination, we will contact the courier appointed for a timely verification of the shipment:

  • If the package is delivered by the courier in charge, confirmed by tracking, we will unfortunately not be able to proceed with a refund but we will be able to support you for further checks;
  • if it is not delivered by the courier, we will proceed with a further check on the status of the order, and a possible refund of the order placed or a new shipment of the product not received.

Keep in mind that with Covid-19 and the problems related to the green pass, the shipment could be delayed.

 

COUNTRIES OF DESTINATION:

- ITALY (including islands)- SPAIN (including the Balearic Islands)