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Refund policy

RETURNS / REFUNDS


We want you to feel comfortable and fully satisfied with the purchase, so IF IT IS YOUR FIRST PURCHASE:

  • for any reason, if after trying it you are not satisfied with our coffee, we can offer you the purchase of another type of coffee at a SPECIAL DISCOUNTED PRICE, to allow you to find your ideal coffee, your personal aroma! Please, in this case write to sales@kanunicoffee.shop to receive yours PERSONAL DISCOUNT CODE.

 

If it is NOT your first order with us instead:

  • Coffee returns are not allowed as a perishable item, unless a problem such as a damaged delivery has occurred.

Shipping is not refunded unless our shipping department made a mistake and your order arrived damaged or if it did not arrive at its destination.
 

Time is of the essence:

  • if you receive your order and notice the package is damaged, you must contact us within 24 hours for an exchange. No exchanges or returns will be accepted after 24 hours.
  • tAll refund requests for orders can only be approved under the following conditions:

PAID ORDERS NOT YET SHIPPED:

    • orders have been placed and still not shipped within 5 working days.


COFFEE PACKAGE RECEIVED DAMAGED:

    • you will need to contact us within 24 hours of delivery of your order and send photographic evidence to support your request to returns@kanunicoffee.shop

 

Once we have received your report, we will send you an email to inform you about the status of a possible refund or a new shipment.


In the event of a refund, a credit will be automatically issued to your credit card or original payment method, within a certain number of days which usually varies according to the chosen bank (from 5 to 15 days).

 
ORDERS RETURNED FOR INSUFFICIENT ADDRESS DO NOT CONSTITUTE A VALID REASON FOR REFUND; YOU ARE RESPONSIBLE FOR VERIFYING THE SHIPPING ADDRESSES OF YOUR ORDER.
 
If the order does not arrive at its destination, we will contact the courier appointed for a timely verification of the shipment:

 

  • If the package is delivered by the courier in charge, confirmed by tracking, we will unfortunately not be able to proceed with a refund but we will be able to support you for further checks;
  • if it is not delivered by the courier, we will proceed with a further check on the status of the order, and a possible refund of the order placed or a new shipment of the product not received.

If you still haven't received a refund within 15 days, please check your bank account again.
Then contact your credit card company, it may take some time for the refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and haven't received your refund yet, please contact us at management@kanunicoffee.shop.


Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once your return has been approved, you will be sent a gift certificate.
If the item was not marked as a gift at the time of purchase, or if the donor has received the package shipped, to himself, to deliver it to you at a later time, we will send a refund (credit) to the donor and you will be notified of your return.